Effective Date: September 28, 2026

Shebione (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a demo, start a free trial, complete an onboarding form, connect a Telegram bot, use our AI bot services, or otherwise interact with Shebione.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Business name
• Business website
• Business location
• Business hours
• Services or products offered
• Frequently asked questions
• Onboarding responses
• Telegram-related information required to configure or connect your bot
• Customer inquiry information submitted through the AI bot
• Any other information you choose to provide through forms, messages, or support requests

We may also automatically collect certain technical information when you use our website or services, such as IP address, browser type, device information, operating system, referral source, and page activity.

If you purchase a subscription, payment information may be collected and processed by third-party payment providers. Payment card information may be handled directly by those providers in accordance with their own privacy policies and security practices.

2. How We Use Information

We may use the information we collect to:

• Provide and operate the Shebione website, demo, free trial, onboarding process, and AI bot services
• Configure and operate your AI Telegram bot
• Process and manage customer inquiries and leads
• Provide appointment or booking-related functionality where applicable
• Communicate with you about your account, trial, subscription, or support requests
• Process payments and manage subscriptions
• Improve our website, services, automation, and AI functionality
• Monitor service performance and troubleshoot technical issues
• Maintain security and prevent fraud, abuse, or misuse
• Comply with applicable legal obligations

3. AI and Third-Party Services

Shebione uses third-party technologies and service providers to operate its services.

These may include hosting providers, database providers, automation platforms, messaging platforms such as Telegram, AI service providers, email providers, analytics tools, and payment processors.

Information may be transmitted to or processed by these providers only as reasonably necessary to provide and operate the services.

AI-generated responses may involve processing information submitted by you or your customers through third-party AI service providers.

4. How We Share Information

We do not sell personal information for money.

We may share information with trusted service providers that help us operate Shebione, including providers of:

• Cloud hosting and database services
• Artificial intelligence services
• Automation services
• Telegram and other messaging services
• Email services
• Payment processing
• Analytics and technical monitoring
• Customer support and security services

We may also disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our rights or users, investigate fraud or misuse, or maintain the security of our services.

5. Customer Information Processed Through AI Bots

Businesses using Shebione may use their AI bot to receive inquiries from their own customers or potential customers.

Depending on how the bot is configured, this information may include names, phone numbers, email addresses, service requests, appointment information, and other details voluntarily provided during a conversation.

The business using the Shebione service is responsible for determining whether its use of customer information complies with applicable privacy and data protection requirements.

Shebione processes such information only as reasonably necessary to provide and operate the requested services.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and maintain our services
• Manage accounts, trials, and subscriptions
• Maintain business and transaction records
• Resolve disputes and support requests
• Protect our services from fraud or misuse
• Comply with applicable legal obligations

Retention periods may vary depending on the type of information and the purpose for which it is processed.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no internet-based service, cloud platform, or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting access credentials associated with your accounts, Telegram bots, and other connected services.

8. Your Privacy Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information.

These rights may include the right to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how your data is used
• Restriction or objection to certain types of processing

To make a privacy-related request, contact us at:

support@shebione.com

We may need to verify your identity before processing certain requests.

9. Cookies and Similar Technologies

Our website or third-party services used by Shebione may use cookies or similar technologies to support website functionality, security, analytics, and service performance.

Your browser may allow you to control or disable cookies. Disabling certain cookies may affect how some website features function.

10. Children's Privacy

Shebione services are intended for adults and businesses.

Our services are not directed to children under 18, and we do not knowingly collect personal information directly from children under 18.

If you believe that information from a child has been submitted to us, please contact us at support@shebione.com.

11. International Data Processing

Shebione and its service providers may process information using infrastructure located in different countries.

By using the services, you acknowledge that information may be transferred to and processed in countries other than the country in which you are located, subject to applicable legal requirements and the safeguards provided by our service providers.

12. Third-Party Links and Services

Our website and services may contain links to or integrations with third-party websites, platforms, or services.

Shebione is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

When we make changes, the updated version will be posted on this page and the Effective Date will be revised.

Your continued use of Shebione after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.

14. Contact

If you have questions about this Privacy Policy, your personal information, or Shebione's privacy practices, please contact us at:

support@shebione.com